Privacy Policy

Last Updated: December 10, 2025

Welcome to FlipStore. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us when you:

• Create an account: Name, email address, phone number, password
• Make a purchase: Billing address, shipping address, payment information
• Contact us: Name, email address, message content
• Use our services: Profile information, preferences, order history

1.2 Information Collected Automatically

When you use FlipStore, we automatically collect certain information, including:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features accessed, time spent on app, search queries
• Location Data: With your permission, we collect precise location data for delivery purposes
• Log Data: IP address, browser type, access times, pages viewed

1.3 Information from Third Parties

We may receive information from:

• Social Media: If you connect your social media accounts
• Payment Processors: Transaction confirmations and payment status
• Analytics Services: Firebase Analytics, Google Analytics

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and transactions
• Create and manage your account
• Provide customer support and respond to inquiries
• Send order confirmations, updates, and delivery notifications
• Personalize your shopping experience and show relevant products
• Improve our app functionality and user experience
• Detect and prevent fraud and security threats
• Comply with legal obligations and enforce our terms
• Send promotional emails (with your consent, you can opt-out anytime)

3. How We Share Your Information

We may share your information with:

3.1 Service Providers

• Payment Processors: To process transactions securely
• Shipping Partners: To deliver your orders
• Cloud Services: Firebase, Google Cloud for data storage
• Analytics Providers: To understand app usage and improve services

3.2 Vendors and Merchants

We share necessary order information with vendors to fulfill your purchases.

3.3 Legal Requirements

We may disclose your information if required by law or to protect our rights, safety, and property.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure Firebase Authentication and Firestore database
• Regular security assessments and updates
• Access controls and authentication protocols
• PCI-DSS compliant payment processing

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Data Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke permissions for data processing
• Restriction: Limit how we use your data

To exercise these rights, please contact us at info@itkhidma.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand app usage patterns
• Improve app performance and functionality
• Deliver personalized content and advertisements

You can control cookies through your device settings, but disabling them may affect app functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

When data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

FlipStore is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws, including GDPR and other international regulations.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Push Notifications

With your consent, we may send push notifications about:

• Order updates and delivery status
• Special offers and promotions
• App updates and new features

You can disable push notifications in your device settings at any time.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or shared
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

Note: FlipStore does not sell your personal information.

14. GDPR Compliance (European Users)

If you are located in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To fulfill orders and provide services
• Consent: For marketing communications and optional features
• Legitimate Interests: To improve services and prevent fraud
• Legal Obligations: To comply with applicable laws

15. Contact Us

16. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at: info@itkhidma.com

17. Account Deletion & Data Removal

You have full control over your FlipStore account and personal data.

• Account Deletion: You can delete your FlipStore account at any time directly from the app settings.
• Permanent Data Removal: Once your account is deleted, all associated personal data, including profile information, order history, and stored preferences, will be permanently deleted from our systems.
• Processing Time: Account deletion requests are processed immediately.
• Exceptions: Certain data may be retained temporarily to ensure that users do not login with the same email address and claim wallet rewards again and again.

If you need assistance with deleting your account, you can contact us at info@itkhidma.com.

By using FlipStore, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.