Delivery Partner Privacy Policy

Last Updated: December 10, 2025

Welcome to the FlipStore Delivery Partner App. This Delivery Partner Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery partner/rider application. This policy applies specifically to delivery partners, riders, and couriers who use our platform to deliver products to customers.

1. Information We Collect from Delivery Partners

1.1 Registration and Profile Information

When you register as a delivery partner, we collect:

• Personal Information: Full name, date of birth, gender, profile photo
• Contact Information: Mobile number, email address, residential address
• Identity Verification: Government-issued ID (Aadhaar, PAN, Voter ID, Driving License)
• Bank Account Details: Bank name, account number, IFSC code, UPI ID (for payment settlements)
• Emergency Contact: Name and phone number of emergency contact person
• Login Credentials: Phone number, password, OTP verification, authentication tokens

1.2 Vehicle Information

• Vehicle type (bike, scooter, bicycle, car)
• Vehicle registration number
• Driving license number and validity
• Vehicle insurance details
• RC (Registration Certificate) details
• Pollution certificate (PUC)

1.3 Location Data

Real-Time Location Tracking: We collect precise GPS location data when you:

• Are online and available for deliveries
• Accept and are en-route to pickup locations
• Are delivering orders to customers
• Complete deliveries and mark orders as delivered

Why We Track Location:

• Assign nearby delivery requests to you
• Provide real-time tracking to customers
• Calculate delivery distances and earnings
• Optimize delivery routes and efficiency
• Ensure delivery partner and customer safety
• Verify order pickup and delivery locations

Note: Location tracking stops when you go offline or close the app.

1.4 Delivery and Order Data

• Order details (order ID, customer name, delivery address)
• Pickup and drop-off locations
• Delivery timestamps (accepted, picked up, delivered)
• Delivery photos (proof of delivery)
• Customer signatures or OTPs (if applicable)
• Payment collection details (for COD orders)
• Earnings and incentive information

1.5 Performance and Activity Data

• Delivery Metrics: Number of deliveries, acceptance rate, completion rate, on-time delivery rate
• Ratings and Reviews: Customer ratings, feedback, and reviews
• Availability: Online/offline status, working hours, login duration
• Earnings: Delivery fees, incentives, bonuses, deductions, weekly/monthly earnings
• Violations: Missed deliveries, late deliveries, cancellations, policy violations

1.6 Device and Technical Data

• Device Information: Device model, operating system, app version, device ID
• Network Information: IP address, mobile network operator, connection type
• App Usage: Features used, screens viewed, time spent on app
• Crash Reports: App errors, crashes, performance issues

1.7 Communication Data

• In-app chat messages with customers (order-related)
• Support tickets and customer service interactions
• Notifications and alerts sent to you
• Feedback and survey responses

1.8 Financial and Transaction Data

• Delivery fee calculations and breakdowns
• Cash collected from customers (COD)
• Payouts and settlements to your bank account
• Incentive and bonus earnings
• Deductions for penalties or COD discrepancies

2. How We Use Delivery Partner Information

We use your information to:

• Onboard and Verify Partners: Process registration, verify identity, and approve delivery partner accounts
• Assign Deliveries: Match you with nearby delivery requests based on location and availability
• Track Deliveries: Monitor delivery progress and provide real-time updates to customers
• Process Payments: Calculate earnings, process payouts, and manage COD settlements
• Provide Navigation: Offer in-app maps and directions to pickup/delivery locations
• Customer Support: Respond to inquiries, resolve issues, and handle disputes
• Performance Monitoring: Track metrics like delivery rate, ratings, and on-time performance
• Incentive Programs: Calculate and distribute bonuses, incentives, and rewards
• Safety and Security: Verify identity, prevent fraud, and ensure platform safety
• Communication: Send order notifications, payment updates, and platform announcements
• Compliance: Maintain records for tax purposes and legal obligations
• Platform Improvement: Analyze usage patterns and optimize delivery partner experience

3. How We Share Delivery Partner Information

3.1 With Customers

We share limited information with customers to facilitate deliveries:

• Your first name and profile photo
• Vehicle type and registration number (last 4 digits)
• Real-time location (only during active delivery)
• Estimated arrival time

Note: Your full personal details (address, ID numbers, bank details) are NOT shared with customers.

3.2 With Vendors/Merchants

• Your first name and phone number (for pickup coordination)
• Estimated pickup time
• Order details and delivery instructions

3.3 With Service Providers

• Payment Processors: For processing payouts and settlements
• Cloud Services: Firebase, Google Cloud for data storage and authentication
• Maps and Navigation: Google Maps API for route optimization
• Analytics Providers: Firebase Analytics for platform insights
• Background Verification Services: For identity and document verification

3.4 With FlipStore Internal Teams

• Customer support team to resolve delivery issues
• Operations team for performance monitoring
• Finance team for payment processing
• Compliance team for fraud prevention

3.5 Legal and Regulatory Authorities

We may disclose your information to:

• Comply with legal obligations (court orders, tax authorities)
• Enforce our Delivery Partner Agreement and policies
• Protect rights, property, or safety of FlipStore, customers, or others
• Investigate fraud, accidents, or policy violations

4. Location Data - Special Notice

Continuous Location Tracking: The FlipStore Delivery Partner App requires continuous access to your location to function properly.

4.1 When Location is Tracked

• Always: When you are online and accepting deliveries
• In Background: Even when the app is minimized (to track delivery progress)
• Stops: When you go offline or log out

4.2 How Location Data is Used

• Show your availability to nearby customers
• Calculate distance-based delivery fees
• Provide real-time tracking to customers
• Verify pickup and delivery locations
• Optimize delivery routes
• Calculate incentives based on distance traveled

4.3 Location Data Retention

• Real-time location data is stored for 90 days
• Delivery route history is stored for 1 year (for dispute resolution)
• After retention period, location data is deleted or anonymized

4.4 Controlling Location Access

You can control location permissions in your device settings. However:

• Denying location access will prevent you from accepting deliveries
• You will not receive delivery requests without location enabled
• You can disable location when offline without affecting your account

5. Data Security for Delivery Partners

We implement robust security measures to protect your data:

• Encryption: SSL/TLS encryption for data in transit, AES encryption for data at rest
• Secure Authentication: Firebase Authentication with OTP verification
• Access Controls: Partner-specific data isolation and role-based access
• Payment Security: PCI-DSS compliant payment processing
• Location Security: Location data encrypted and accessible only to authorized systems
• Regular Audits: Security assessments and vulnerability testing
• Data Backups: Regular backups stored securely

Your Responsibility: Secure your login credentials, use strong passwords, and do not share account access.

6. Delivery Partner Data Rights

As a delivery partner, you have the following rights:

• Access: Request a copy of all data we hold about you
• Correction: Update personal information, bank details, and vehicle information
• Deletion: Request account closure and data deletion (subject to legal retention)
• Data Portability: Export your delivery history, earnings, and performance data
• Opt-Out: Unsubscribe from promotional notifications (delivery notifications will continue)
• Object: Object to certain data processing activities
• Restrict Processing: Limit how we use your data in specific circumstances
• Location Control: Disable location tracking when offline

To exercise these rights, contact us at info@itkhidma.com.

7. Data Retention for Delivery Partners

We retain delivery partner data for the following periods:

• Active Accounts: Data retained as long as your account is active
• Closed Accounts: Data retained for 90 days after closure for pending settlements
• Delivery Records: Delivery history and proof of delivery retained for 1 year
• Financial Records: Earnings, payouts, and tax data retained for 7 years (Indian tax laws)
• Location Data: Real-time location deleted after 90 days; delivery routes retained for 1 year
• Dispute Records: Retained until resolution and 1 year thereafter
• Legal Compliance: Data retained as required by law

After retention periods expire, data is securely deleted or anonymized.

8. Earnings and Payment Data

We process your financial information to:

• Calculate delivery fees based on distance, time, and order value
• Track and pay incentives, bonuses, and surge pricing
• Process weekly/daily payouts to your bank account
• Manage COD (Cash on Delivery) collections and settlements
• Deduct penalties for missed deliveries or policy violations
• Generate monthly earnings statements and tax reports

9. Customer Data Handling

9.1 Customer Information You Receive

During deliveries, you receive limited customer information:

• Customer name and phone number
• Delivery address
• Order details (items being delivered)
• Special delivery instructions

9.2 Your Responsibilities

• You must NOT: Use customer data for any purpose other than delivery
• You must NOT: Share customer data with third parties
• You must NOT: Contact customers for marketing or personal purposes
• You must: Protect customer privacy and handle data responsibly
• You must: Delete customer information from your device after delivery

10. Performance Monitoring and Ratings

We track delivery partner performance metrics including:

• Acceptance rate (% of delivery requests accepted)
• Completion rate (% of accepted deliveries completed)
• On-time delivery rate (% of deliveries on time)
• Customer ratings (average rating out of 5 stars)
• Cancellation rate (% of accepted deliveries cancelled)
• Average delivery time

This data is used to:

• Maintain service quality standards
• Determine eligibility for incentives and bonuses
• Identify training needs
• May affect your account status and delivery priority

11. Safety and Compliance

We monitor delivery partner activities to:

• Ensure safe driving practices and road safety
• Verify document validity (license, insurance, vehicle registration)
• Detect fraudulent deliveries or fake proof of delivery
• Prevent theft, tampering, or mishandling of orders
• Respond to accidents, incidents, or emergencies
• Maintain platform integrity and customer trust

Suspicious activity may result in account suspension or termination.

12. Third-Party Integrations

The delivery partner app integrates with:

• Firebase: Authentication, Firestore database, cloud functions, analytics
• Google Maps: Navigation, route optimization, location services
• Payment Gateways: For processing payouts
• Cloud Storage: For delivery photos and documents
• FCM (Firebase Cloud Messaging): For push notifications

These third parties have their own privacy policies, which we encourage you to review.

13. Cookies and Tracking Technologies

The delivery partner app uses cookies and tracking technologies for:

• Authentication and session management
• Remembering app preferences
• Analytics and performance monitoring
• Security and fraud prevention

14. Children's Privacy

The FlipStore Delivery Partner App is intended for individuals 18 years or older. We do not knowingly collect information from minors.

15. International Data Transfers

Delivery partner data may be transferred to and processed in countries outside India, including cloud servers operated by Google (Firebase, GCP). We ensure appropriate safeguards are in place to protect your data during international transfers.

16. Gig Worker Rights (India)

As a delivery partner in India, you may be classified as a gig worker. We comply with applicable gig worker regulations including:

• Code on Social Security, 2020 (if applicable)
• Right to access earnings and performance data
• Transparency in payment calculations
• Fair treatment and non-discrimination

17. Changes to Delivery Partner Privacy Policy

We may update this policy from time to time. We will notify you of changes by:

• In-app notification
• SMS/email to your registered contact
• Updating the "Last Updated" date

Continued use after changes constitutes acceptance of the updated policy.

18. GDPR Compliance (For EU Delivery Partners)

If you are located in the European Economic Area (EEA), we process your data based on:

• Contract Performance: To enable you to deliver on our platform
• Consent: For location tracking and optional features
• Legitimate Interests: Fraud prevention, platform improvement
• Legal Obligations: Tax compliance, regulatory requirements

19. Contact Information

20. Data Protection Officer

For privacy-related inquiries specific to delivery partner data protection, contact our Data Protection Officer at: info@itkhidma.com

By using the FlipStore Delivery Partner App, you acknowledge that you have read and understood this Delivery Partner Privacy Policy and agree to its terms. You also agree to handle customer data responsibly and comply with all applicable data protection laws.